Understanding Qkat Purchase Protection
Learn how payment verification, completion, settlement and dispute review work for Qkat Purchase Protection transactions.
Payment and settlement
Qkat Purchase Protection separates verified customer collection from settlement to a seller, service provider or courier. Use the instructions and terms displayed for your transaction. Availability depends on the enabled checkout flow.
Completion and confirmation
Seller and provider allocations become eligible only after the applicable payment, fulfilment and confirmation checks. The confirmation window and courier policy are recorded with the transaction; an unresolved hold or dispute prevents eligibility.
Problems and refunds
Report a problem through an available dispute action or contact support with evidence. Refunds require review and payment-provider processing. Some costs and completed payouts may require additional reconciliation. Qkat is a marketplace, not a bank.